INTERNATIONAL SURF SCHOOL TERMS & CONDITIONS POLICIES



SURF LESSONS POLICY CLASSES ARRANGEMENT
The classes are arranged according to the weather and surf conditions. The confirmation of attendance must be done, at least, one day before the class until 4 pm. The booking is confirmed by the International Surf School’s office team, either via email, text message (Whatsapp) or phone call. When making a booking with International Surf School you are confirming that you have read and agree with these terms and conditions. Exceptions to these terms and conditions cannot be made for any reason as we run on a high quality, tight margin program with limited spaces.

SURF / WEATHER CONDITIONS
In the rare event that International Surf School considers surfing conditions to be unsuitable and/or unsafe to run your surf lesson we will make all efforts to reschedule it. If rescheduling the lesson isn’t possible a credit voucher will be given to you that can be used within one year from the date of the cancelled lesson. To discount the voucher you must book the lesson in advance as it’s subject to availability. Gift vouchers are non-refundable but can be transferred to different recipients.

COURSE PARTICIPATION LIABILITY AND OTHER IMPORTANT INFORMATION
Surfing carries a degree of risk both to people and property, even if enjoyed under proper supervision by qualified instructors and suitable surf conditions. All participants must inform International Surf School if they suffer from any medical conditions, illnesses, allergies and/or of any prescribed medication that might be relevant. Parents or guardians must sign a responsibility term for participants under 18 years old and ensure that at least one of them is present during the surf lesson on the beach. International Surf School does not accept any liability for any loss caused by incomplete/unsigned responsibility terms and/or parent/guardian absence on the surf lesson. All participants must be able to swim at least 25 metres unless agreed by senior instructors. In no circumstances should participants be under the influence of any alcohol, drugs or medication at the time of the lesson which may adversely affect their normal physical and/or psychological abilities. All participants must agree to abide by all instructions and decisions made by International Surf School and its instructors. Equipment and beach transfer is included in the cost of the surf lesson and is available for use by all participants. While International Surf School takes all reasonable measures to ensure the safety and good condition of the equipment, participants are responsible for immediately reporting any damage caused or that becomes apparent while the equipment is in their possession. International Surf School does not seek to limit or exclude any liability for personal injury or loss of life which may occur as a result of its own negligence or that of its employees, officers or agents, however, International Surf School assumes no liability in respect of any personal injury, loss, damage, consequential loss or third party claims which occur through no fault of its own, its employees, officers or agents. All other liability or conditions implied by law are excluded to the fullest extent possible.

FOULS
It is considered missing (given class) when the student does not attend the class, and has confirmed its presence in advance. None of this reasons will be valid to justify “non-shows”:
- Injuries, old or new, due external (to the surf lessons) causes; - Any kind of disease; - Sun burns and similar; - Bad weather or bad sea conditions; - Flights delays or cancellations; - Any kind of inability external to the surf lessons. Students should report cases of delay, and when it exceeds 15 minutes of appointment, will be classified as “non-show” (given class).

EQUIPMENT
In the initiation classes, all the equipment (wetsuit, lycra, board, wax) are provided by the International Surf School. If a student wants to use his own equipment , it is possible, but the surf lesson’s rate will still be the same. For hygiene reasons, the participants must use underwear/ swimwear when using a wetsuit provided by the surf school. The student is responsible for any damage occurring in the equipment provided, when it is shown that it was made by negligence and/or misused.

PAYMENT
Full payment must be made prior to the lesson(s), either in cash at our office or via bank transfer, at least 7 working days in advance. The person submitting the booking accepts responsibility for payment for everyone listed in the booking and is responsible for ensuring that all other persons listed in the booking are aware of the terms and conditions.

PENALTIES FOR DAMAGE / PARTIAL OR TOTAL LOSS OF EQUIPMENT HIRED
It is considered damage: Any hole, cuts, shreds or bumps in any part of the surf boards, fins or leash.
t is considered total loss: Any equipment or part of equipment that is returned broken and/or unusable, with changed parts such as fins, leashes, deck or bottom painted or altered in any way.

Equipment Damage Total loss High Performance €25 (each ding up to 5cm) €650 Hardboard / Softboard 8’0 or longer €25 (each ding up to 5cm) €450 Hardboard / Softboard up to 7’10 €25 (each ding up to 5cm) €400 Bodyboard €20 (each ding up to 5cm) €75 Leash — €25 Fin plugs €20 each €50 Fin boxes €30 each €60 Fins — €60 Wetsuit €30 (if fixable) €100 Swimming fins — €45

CHANGING YOUR BOOKING
International Surf School will make every effort to arrange any changes requested after the booking has been confirmed, but you have to provide us with all necessary information in advance - before the lesson(s) start date. Any changes are subject to availability. In the case where your group size drops in numbers from the original booking we must receive a written notification either via email or text message (Whatsapp). If the changes occur less than 7 days prior to the lesson you will be responsible for the payment of the full balance on the original booking. Under exceptional and extenuating circumstances, we may waive the above, such as in cases of bereavement or serious illness. If you receive a fixed budget for your group when the booking formalizes, the full value will be charged.

CANCELLATION All cancellations must be sent in writing either via email or text message (Whatsapp) wherever possible and will be effective on the date which they are received by International Surf School. Cancellation charges are payable as follows: - Cancellation up to 30 days before the reservation date: full refund; - Cancellation up to 15 days before the reservation date: loss of deposit; - Cancellation less than 7 days before the reservation date: total loss of the reservation amount. Gift vouchers are non-refundable but can be transferred to different recipients, valid for 1 year from date of purchase. The bookings with vouchers are under confirmation according to the surf school availability. Non-shows will be charged in full for the lesson, with no exceptions. PRICES The prices on our website are valid at the time of publication. International Surf School reserves the right to increase or reduce any of these prices any time.

LAW AND JURISDICTION The acceptance of these terms and conditions form a contract between you and International Surf School
in accordance with the Portuguese Law and it is agreed that each of us will submit to the jurisdiction of the Portuguese Courts.

SURF CAMP POLICY RESERVATION POLICY Booking: After receiving your reservation request, we will contact you within 24 hours and all the necessary information will be provided to make the reservation deposit. Confirmation: After the payment of a deposit, you will receive a written confirmation and the remaining instructions, sent through the same channel used for your booking (email or whatsapp). We can only guarantee your booking after the deposit has been paid. If you want to modify your reservation: after being confirmed, (ex: dates, names) you must contact us immediately. We will do our best to try to modify your reservation but we do not guarantee success. Cancellation fees may be applied.

PAYMENT OPTIONS The payment details will be provided after the reservation request.
Once the transfer is made, you must send us the official receipt or a screenshot as proof, through the same channel you used to make the reservation (email or whatsapp).

CANCELLATION POLICY All cancellations must be sent in writing either via email or text message (Whatsapp) whenever possible and will be effective on the date which they are received by International Surf School. Cancellation charges are payable as follows: - Cancellation up to 30 days before the reservation date: full refund; - Cancellation up to 15 days before the reservation date: loss of deposit; - Cancellation less than 7 days before the reservation date: total loss of the reservation amount. Gift vouchers are non-refundable but can be transferred to different recipients, valid for 1 year from date of purchase. The bookings with vouchers are under confirmation according to the surf school availability.

ACCOMMODATION POLICY
Our check-in takes place from 4 pm on and check-out until 10 am (if the guest doesn’t comply with our schedule an extra day fee will be charged). Check-in is possible at any time after the hours mentioned above, provided that the guest informs us the estimated time of arrival in advance. If a guest wishes to check in earlier than the scheduled time, we will allow it if possible. Otherwise, they are welcome to use our common facilities, until the room is ready.

All customer payments must be due 7 business days prior to their arrival date, in cash during the check-in or on the next day, if the guest arrives after the office closing hours. Any extras such as surf lessons, rentals, extra stay or others must be paid at maximum two days before the planned departure date. International Surf School & Camp is not responsible for any theft or robbery that occurs within our property. We are not responsible for the personal property of customers during their stay, wherever they are. The customer is fully responsible for its own goods. The International Surf School & Camp recommends that you lock your room when you leave the building. Customers must inform a member of staff if there is any damage to the structure or objects of International Surf School & Camp. Customers must keep the place tidy and clean after use. Guests will be held responsible for any damage inflicted in any structure or object of International Surf School & Camp. Do not make noise after 10 pm. Respect your roommate(s) and respect all the other guests.

SURF EQUIPMENT RENTALS POLICY CONDITIONS FOR EQUIPMENT HIRE Equipment hire requires the deposit of a valid ID (Identity Card, Passport or Driver’s Licence) or a deposit in cash according to the “total loss” value. Payment of equipment hire is made before using it. Hired equipment must be returned without damages. Penalties apply for damages caused to equipment, according to the table below. Returning equipment beyond the hired period implies an extra payment according to extra rental time. International Surf School WILL NOT REFUND returning of equipment before the end of the hired period for any reason. Statement of responsibility: Equipment hire usage is of the exclusive responsibility of the customer and International Surf School insurance does NOT cover equipment damages and/or robbery and/or total loss as well as any injuries suffered or inflicted to third parties. PENALTIES FOR DAMAGE - PARTIAL OR TOTAL LOSS OF EQUIPMENT HIRED It is considered damage: Any hole, cuts, shreds or bumps in any part of the surf boards, fins or leash. It is considered total loss: Any equipment or part of equipment that is returned broken and/or unusable, with changed parts such as fins, leashes, deck or bottom painted or altered in any way. Equipment Damage Total loss High Performance €25 (each ding up to 5cm) €650 Hardboard / Softboard 8’0 or longer €25 (each ding up to 5cm) €450 Hardboard / Softboard up to 7’10 €25 (each ding up to 5cm) €400 Bodyboard €20 (each ding up to 5cm) €75 Leash — €25 Fin plugs €20 each €50 Fin boxes €30 each €60 Fins — €60 Wetsuit €30 (if fixable) €100 Swimming fins — €45 PRICES The prices on our website are valid at the time of publication. International Surf School reserves the right to (change) increase or reduce any of these prices any time. LAW AND JURISDICTION The acceptance of these terms and conditions form a contract between you and International Surf School in accordance with the Portuguese Law and it is agreed that each of us will submit to the jurisdiction of the Portuguese Courts. WEBSITE POLICY WEBSITE ACCURACY While every effort is made to ensure the accuracy of International Surf School's website, it is intended solely to be a guide to the services provided. International Surf School is not liable for any errors or omissions it may contain, or for any minor discrepancies between the website's content and the actual services. Any likeness or image of you captured during our courses or holidays may be used by us free of charge in all media for genuine promotional or marketing purposes. This includes promotional materials such as brochures, leaflets, videos, and the internet. If you prefer not to be included in any promotional materials, please inform us in a written message before your course. This web page outlines our Terms of Use and Sale ("Agreement") regarding our website, located at surfsagres.com. We refer to this Agreement, our Privacy Policy, and any other terms, rules, or guidelines on our Website collectively as our 'Legal Terms.' By accessing our Website, you explicitly and implicitly agree to be bound by our Legal Terms. If you do not agree to be bound by these terms, please refrain from using or accessing our Website." The terms “International Surf School”, "we" and "our" as used in this agreement refer to International Surf School - the owner of this website with a registered office in Aldeamento de São Vicente, Bloco B - 1ºF. 8650-391 Sagres. Our NIPC (company fiscal number) is PT508511640. The term “you” refers to the user or viewer of our website. We reserve the right to amend this agreement at any time by posting the updated terms on our Website. We may or may not post notifications on the homepage of our Website when such changes are made. COPYRIGHTS AND TRADEMARKS Unless otherwise stated, all materials, including but not limited to logos, brand names, images, designs, photographs, videos, written content, and other materials that appear on our Website, are copyrighted, trademarked, service-marked, trade-dressed, and/or other forms of intellectual property, whether registered or unregistered, owned, controlled, or licensed by International Surf School. Our Website as a whole is protected by copyright and trade dress. Nothing on our Website should be construed as granting, by implication, estoppel or otherwise, any license or right to use any intellectual property displayed or used on our Website, without the prior written permission of the intellectual property owner. The names and logos of International Surf School, may not be used in any way, including in advertising or publicity pertaining to distribution of materials on our Website, without prior, written permission from International Surf School. International Surf School prohibits use of any logo of International Surf School or any of its affiliates as part of a link to or from any Website unless International Surf School approves such link in advance and in writing. Fair use of International Surf School’s intellectual property requires proper acknowledgement. Other product and company names mentioned in our Website may be the intellectual property of their respective owners. LINKS TO THIRD-PARTY WEBSITES Our Website may contain links to Websites owned or operated by parties other than International Surf School. Such links are provided for your reference only. International Surf School does not monitor or control outside Websites and is not responsible for their content. International Surf School’s inclusion of links to an outside Website does not imply any endorsement of the material on our Website or, unless expressly disclosed otherwise, any sponsorship, affiliation or association with its owner, operator or sponsor, nor does International Surf School’ inclusion of the links imply that International Surf School is authorised to use any trade name, trademark, logo, legal or official seal, or copyrighted symbol that may be reflected in the linked Website. INDEMNIFICATION You agree to defend, indemnify and hold International Surf School harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of our Website or any Contracts or Services you purchase through it